About / Privacy
Privacy Policy
DocHubPro is built on clarity, responsibility, and trust. This page explains how we handle data today.
Last updated
Scope
This policy covers the DocHubPro marketing website, including localized routes and the public blog.
- The marketing site itself does not include account sign-up, checkout, or PDF upload.
- When you click “Start converting”, you are redirected to the converter app domain with additional data processing.
Data we collect
To keep the service available and secure, we process limited operational data.
- Basic technical request data such as IP address, user agent, requested path, and timestamp.
- Operational telemetry used to diagnose failures and prevent abuse.
- No document file content is uploaded through the marketing website.
How we use data
Collected data is used only for service operations and product reliability.
- Serve pages, keep site performance stable, and maintain security controls.
- Investigate incidents and protect against malicious traffic.
- Review aggregate usage patterns to prioritize product improvements.
When you use the converter app
The converter app (separate domain) includes product workflows beyond the marketing website.
- Authentication and session data are handled by the auth backend.
- Checkout and payment data are processed by Stripe during billing flows.
- Uploaded PDF files are processed by the conversion backend to generate Markdown output.
Sharing and processors
We share data only with providers needed to operate the service.
- Infrastructure providers for hosting, storage, and reliability operations.
- Payment provider (Stripe) for checkout and billing events.
- We do not sell personal information from this service.
Retention and protection
Retention follows operational necessity and legal obligations.
- Operational logs are retained for bounded periods for debugging and abuse prevention.
- Account and billing records are retained as required for compliance and support.
- Access controls are applied to internal systems that process product data.
Policy updates
This page may be updated as product capabilities evolve.
- Material updates are reflected on this page with a revised date.
- Product updates are also communicated through the public blog.
Questions
For privacy or data-handling questions related to your account, contact us through the converter app support channel.